Step 2: Choose the Restart button of all the options. Step 1: Open your TV and then go to the Setting > System ( General for 3rd generation) Usually, it will fix most simple software issues. Make sure your device has installed the latest version of tvOS system on it. The next step to fix Amazon not working on Apple TV is to restart your device. If your Apple TV is older version, then Amazon Prime will not work on it. At present, the Prime Video app is only compatible with 3rd generation, 4th generation and 4K. If this is the first time you watch Amazon Prime videos via Apple TV and it failed, it may be caused by the compatibility issue. Make sure the new downloaded app is the latest version, and developers will fix some bugs in the version that may be helpful to you. You can try uninstalling the Prime Video app and then reinstalling it to fix the problem. If your Amazon Prime Video not working on Apple TV, one reason might be that there is something wrong with the app. Fix Amazon Prime Video Not Working without Data Loss Method 8.
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